HoP Careers
Family values
We like to bring the noise! Our energetic, hard working, teams keep the wheels from falling off... Can you see where you fit in?
Working at HOP
We have a clear progression plan for everyone who joins us as well as tons of perks which include:
- Free food on shift; generous discount when you're not working
- Fair pay for all of our team members
- Part-time and full-time positions (no zero hours contracts)
- Paid break with free food on shift
- Regular team events and parties
- 20 days holiday a year + bank holidays + day off on your birthday + 1 extra day for every two years working for HộP
- Perk scheme that can save you ££
- Regular training and upskilling
- Development courses for management that will help them with their current (and future) roles on topics such as commerciality.
Please note, we are currently not seeking additional team members but if you'd like us to keep hold of your CV for when we are, please send it along with a short letter saying why you'd like to work for us.
At HOP, we seek to be:
Fearless.
Collective.
Consistent. Energetic.
Fearless is
- Our adventurous spirit that inspires us to make authentic Vietnamese food in innovative ways
- A willingness to evolve and trust new ideas
- Uncompromising dedication to a remarkable product
- Team members who are empowered to communicate with their customers and each other
Collective is
- The kindness, hospitality and co-operation we experience throughout our many trips to Vietnam
- Teamwork, mutual support and combined effort
- Our commitment to the KOTO foundation
- An extended family
Energetic is
- The vibrancy of a street-food market
- The desire to share an experience: not only amazing food, but a colourful, immersive way of life
- An atmosphere we bring every day and extend to our customers - through a genuine motivation to make a connection
- Relentless positivity
Consistent is
- Delivering to the highest standard, every time
- Quality of our ingredients and value for money
- Personable, capable and efficient performance of our team
- Unrivalled speed of service
Our Roles
HOPPER
You’ll work as part of our team to produce delicious food to our high standards every time. You’ll be efficient to keep up with the fast and exciting pace. You’ll learn the different sections in the kitchen and build an excellent understanding of HOP and everything we’re about. From the moment you start, you’ll be swept up into a fun, lively and supportive family.
HOPstar
Once you’ve earned your stripes at HOPPER level, you’ll swiftly move to become a HOPstar. You’ll be doing everything a HOPPER does, only with more responsibility. Your day will still consist of delivering the energetic and fearless HOP experience to our customers, but you’ll also be helping with such things as deliveries and customer feedback. You’ll also train the new team members and teach them everything they need to know to get to where you are. You’ll roll your sleeves up and get stuck into the daily banking procedures as well as helping your manager with stock control, wastage and daily reporting.
HOP Leader
By the time you’re appointed HOP Leader, you are motivating those around you and leading from the front. You take responsibility for stock control, ordering, and minimising food waste. Your confidence and ability when it comes to the finances is second to none. You know the business like the back of your hand and deal with challenges head on whilst supporting the HOP Manager in delivering top notch business performance across all areas of the shop.
HOP Manager
You’re top dog - the cat who got the cream. You are running a highly efficient and successful shop with an unshakeable team culture. Instrumental in helping the business grow, you report into and present to the senior team and founder regularly. We always look to internally promote our HOP Leaders into HOP Managers first, so the understanding of how the company wheels go round is unrivalled.
